How do I know if you ship to my country?
We can deliver to many countries:
United States, Canada, United Kingdom, Australia, Indonesia, Israel, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & ...
How long will it take to receive my order?
Most of the packages are sent from China. Delivery time from China is approximately 10-20 days.
Certain items are shipped from the US and may be available for US buyers within a week. To clarify where the parcel will be sent from (China or the USA) and what is the estimated delivery time for the ...
How to track the parcel?
You can use this link to track your order. If you have any difficulties or questions regarding the location of the parcel, please contact us.
I am moving to a new address but have not received my package yet. What can be done in this situation?
In this situation, we recommend monitoring the movement of the parcel and contacting the post office personally when it arrives in order to redirect the parcel to a new address.
I am not receiving notifications about the status of the package. Why?
Possible reasons in this situation: you entered the wrong email when placing the order, or we made a mistake in the tracking number. We periodically check the status of the parcels and if we find errors in the tracking number, we will fixthem.
Please try to check the tracking number on this page....
I entered the wrong delivery address. Can I change it?
If the package has not yet been sent, then we can change your address, or make other changes to the order. Just write us a message or give us a call, we will check the possibility of making changes and make changes if the package has not been sent yet.
However, if the package is already in transi...
The status of the parcel is delivered, but I have not received anything. You can help me?
The best way to solve this is to check the mailbox again, ask the neighbors about your package (sometimes postmen deliver the package to a neighboring house or apartment), and also check with other residents of your house if they received something. Very often the package is delivered, you just n...
What are the shipping cost and free shipping terms?
For orders up to $50 - shipping costs $6.99.
If your order amount exceeds $50, then shipping = $0 for you.
Detailed terms of delivery here ...
Where do the parcels come from?
The item is shipped from China or the United States. Write to us if you want to clarify where the package will be sent from.
Why is my order delayed?
Some packages are sent from overseas and there may be delays:
The parcel can reach the distribution center and queue up for scanning. If the flow of packages is too large, then the queue can also be large.
In addition, due to the limitations of Covid-19, there may also be delays in parcels. Beca...